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Privacy Policy

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True North Travel and Tours ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.truenorthtravelandtours.com and use our services.

By using our website and services, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect personal and non-personal information to provide our travel services effectively.

1.1 Personal Information

We may collect personal information when you:

  • Book a tour or service.

  • Contact us via email, phone, or website forms.

  • Subscribe to newsletters or promotional offers.

  • Engage with us on social media.

The information collected may include:

  • Name, email address, phone number.

  • Billing and payment details.

  • Travel preferences and special requirements (e.g., dietary restrictions).

  • Passport details (for international travel bookings).

1.2 Non-Personal Information

We may automatically collect non-personal data, such as:

  • IP address, browser type, and operating system.

  • Website usage statistics and interactions.

  • Cookies and tracking technologies.

2. How We Use Your Information

We use your information to:
✅ Process and confirm bookings.
✅ Provide customer support and respond to inquiries.
✅ Send travel updates, promotions, and marketing materials (you can opt out anytime).
✅ Improve our website and customer experience.
✅ Comply with legal and regulatory obligations.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Sharing of Personal Information

We may share your personal information with:

  • Service Providers: Hotels, airlines, tour operators, and travel partners to fulfill bookings.

  • Payment Processors: Secure third-party services to handle transactions.

  • Legal Authorities: If required by law, for fraud prevention, or to protect rights and safety.

Where possible, we ensure third parties comply with privacy laws and safeguard your data.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. Cookies help us:
🍪 Recognize repeat visitors.
🍪 Analyze website traffic and trends.
🍪 Customize your browsing experience.

You can manage cookie preferences through your browser settings.

5. Data Security

We implement security measures to protect your personal information, including:
🔒 Secure servers and encrypted data storage.
🔒 Restricted access to personal information.
🔒 Regular security updates and monitoring.

However, no system is 100% secure. If you believe your data has been compromised, please contact us immediately.

6. Your Rights & Choices

You have the right to:
✔ Request access to your personal data.
✔ Request correction or deletion of your data.
✔ Withdraw consent for marketing communications.

To exercise your rights, please contact us at [Your Email].

7. Data Retention

We retain personal information only as long as necessary for business or legal purposes. After this period, your data will be securely deleted.

8. International Data Transfers

If you are located outside New Zealand, your data may be transferred to and stored in countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

9. Changes to This Privacy Policy

We may update this policy occasionally. Changes will be posted on this page with an updated effective date. Continued use of our website and services constitutes acceptance of the revised policy.

10. Contact Us

For any questions or privacy-related requests, please contact us:

📧 Email: juliana@truenorthtravelandtours.com

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